Troubleshooting

This page guides you through troubleshooting steps for some of the issues you might face while using your device, just visit the category related to your issue.

Display & Screen solution

Touchscreen not working
Display abnormal
Blank screen
Occasional fingerprint scanning failure

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Buttons faulty

Button lose efficacy
Button handfeel/tactile bad
Blank screen
Button broken/lost/separated
Button shaking/noise/stuck

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Sensor solution

Adaptive brightness function is failed/delay
Gravity sensor related issue
Light sensor related issue

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System problem

Can't power on
Dead device/Frozen display
Reboot issue
APP suddenly quit

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Calling & Network issue

Speaker issues
Receiver issue
Mic issue
SIM Card issue

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Connectivity

WLAN issue
Bluetooth issue
Tethering issue
USB issue

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Sound

Music issue
Video issue
Recording issue

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Camera

The camera refuses to open
Camera cannot focus
Camera's LED Flash cannot open

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Charging

Fast charge issue
Button handfeel/tactile bad
Normal charge issue

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Others

Fingerprint issue
Face Unlock issue
Cast issue
Data Backup and Restore

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